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Merseyside-based Sovini Property Services attains top resident involvement award


Sovini Property Services (SPS) has achieved the Tpas Award for Contractor Re-accreditation proving its dedication to its customers and communities.



Merseyside-based Sovini Property Services attains top resident involvement award

Sovini Property Services (SPS) has achieved the Tpas Award for Contractor Re-accreditation proving its dedication to its customers and communities.

Part of the philanthropic Sovini Group, SPS provides maintenance, construction and new development services to Group partners and also external clients.

Since forming in 2010, SPS has always had customer involvement at the forefront of the overarching business strategy, from holding regular repairs and maintenance review groups with tenants to mystery shopping and inspection work.

SPS passed every single unit in the assessment, proving that it demonstrates an excellent approach to resident involvement.

"To regain this accreditation is a true testament to how much we value our customers opinions on improving our service."
SPS Head of Operations Steven Parker



In the assessment feedback, SPS was applauded for its commitment to embedding resident involvement in its business strategy to improve services, and the report stated that SPS staff “took resident scrutiny very seriously”.

SPS Head of Operations Steven Parker said: “To regain this accreditation is a true testament to how much we value our customers’ opinions on improving our service.

“Resident involvement is a key part of our business and has helped us to significantly improve our services, as well as keeping customer satisfaction at an all-time high.”

Tpas chief executive Jenny Osbourne said: “Sovini Property Services has undoubtedly demonstrated that they understand and have fully embedded resident involvement within their organisation and day-to-day delivery of services.

“They have continued to show how they adapt their resident involvement and community development and sustainability practices across the delivery of their services.”




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Sovini Trade Supplies

Builders Merchant


Sovini Trade Supplies is a 'one stop shop' for housing associations, house builders and repairs and maintenance firms in the North West.We provide an extensive range of products and our friendly and knowledgeable staff deliver excellent customer service on a daily basis.We have years of experience sourcing to specification, especially for housing associations, house builders and repairs and maintenance contractors. We know what customers need, and that they need it quickly, without fuss.






Sovini Property Services

Repairs and maintenance


Sovini Property Services offer all aspects of maintenance and construction services throughout the North West. We specialise in providing full facilities management service for social housing clients, and property maintenance support for commercial and public sector organisations. Services include property refurbishment, reactive maintenance, 24hr call out service for all trades, void refurbishment, gas heating installation, servicing and breakdowns, electrical installations and re-wires more






Carroll Group

construction


The Carroll Group was formed in 2013 with Terry Carroll being appointed Managing Director.The Group has two companies Carroll Build and Carroll Waste.The purpose of the Group is to offer all building related services to our clients. We have a diverse work portfolio ranging from small general building contracts to multi million pound new build projects.






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