Entirely North West


Vernon Building Society in Stockport 'trusted' by its members

Nine out of 10 Vernon customers say they would recommend the mutual to friends and family

Vernon Building Society in Stockport 'trusted' by its members

The Vernon Building Society has been backed by its members after a positive customer survey.

Nine out of 10 Vernon customers say they would recommend the mutual to friends and family.

Ian Keeling, Director of Sales and Marketing at the Vernon, says the results show the society’s customers value ‘a personal service’.

Vernon customers were quizzed following the release of the annual report in March 2017.

A total of 88% out of more than 800 respondents say they would recommend the Stockport mutual – an increase of 4% on 2015.

"The ratings from our members show just how valued a personal service is"
Ian Keeling, Director of Sales and Marketing

The survey also revealed the following results:

  • 93% ‘believe the Vernon treats me fairly’
  • 92% ‘trust’ the Vernon.
  • 95% say the information they receive is ‘clear and easy to understand’.

“We are delighted with our survey results which are a reflection of the great people we have working for us," said Ian Keeling.

“In a world increasingly dominated by automation, the ratings we have from our members show just how valued a personal service is.

“That said, we’re not complacent and we have exciting plans to improve our customer experience even further.”

Customers are also happy with the Vernon’s new website with 88% finding it ‘informative and easy to use’.


DISCLAIMER: The statements, opinions, views and advice expressed in this article are those of the author/organisation and not of ENTIRELY. This article should represent information correct at the time of publication however whilst every care has been taken to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. ENTIRELY will not be held responsible for any claim, loss, damage or inconvenience caused as a result of any information within this article or any information accessed through this site. The content of any organisations websites which you link to from ENTIRELY are entirely out of the control of ENTIRELY, and you proceed at your own risk. These links are provided purely for your convenience and do not imply any endorsement of or association with any products, services, content, information or materials offered by or accessible to you at the organisations site.

Get The Entirely Weekly Brief In Your Inbox

Crowe Clark Whitehill

With an office in Manchester city centre, Crowe Clark Whitehill is a leading national firm offering audit, tax and advisory service. Michael Jayson heads up the Manchester office.

Moore Accountancy Limited

Moore Accountancy are a proactive firm of Chartered Accountants based in South Manchester working predominantly with Start Ups and Small Business.\r\n\r\nWe work alongside businesses, helping with their tax and accounting needs, leaving business owners with more time and energy to focus on growing their businesses and client base.\r\n\r\nWe Do More Than Just Accounting!

Sedulo Chartered Certified Accountants

Sedulo is an established firm of accountants, with offices based in Manchester city centre and Cheshire, providing expertise in accountancy solutions and commercial business advisory services.

Cowgill Holloway

Accountants and business advisors

Cowgill Holloway are a leading independent firm of chartered accountants and business advisors based in the North West, with offices in Bolton, Manchester and Liverpool. Established for over 30 years, and over 140 staff members, we work with all types of businesses. Our entrepreneurial ethos and partner-led approach is tailored to help you achieve your ambitions and financial aspirations.

Vernon Building Society

Building Society

Founded in 1924 in Stockport, Cheshire, the Vernon is an independent, mutual building society. We seek to provide competitive mortgages, savings and investment products and to be a trusted source of reliable financial advice within our local community.


PM&M nominated in The Rewards

PMM the Blackburn headquartered chartered accountancy, business advisory and wealth management group is celebrating after being nominated in The Rewards which is the leadingindependent awards for payroll, HR and reward professionals in the UK